Lifestyle Blinds & Curtains

lifestyleblinds.co.za

Privacy Policy POPIA Compliant

Effective date: 1 July 2021 · Last updated: April 2026

This Privacy Policy explains how Lifestyle Blinds & Curtains collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

Contents

1. Who we are

Lifestyle Blinds & Curtains is a South African business supplying made-to-measure blinds, curtains, roman blinds, shutters, and upholstery. We operate from Centurion and service Pretoria, Midrand, and Johannesburg.

For the purposes of POPIA, Lifestyle Blinds & Curtains is the Responsible Party — the entity that determines why and how your personal information is processed.

2. Information we collect

We collect personal information directly from you and, in limited cases, automatically when you use our website.

Information you provide to us:

Full name
Contact number and email address
Physical address (for measuring and installation appointments)
Enquiry or message content submitted via our contact form
Payment details (processed securely — not retained by us)

Information collected automatically:

IP address and approximate location
Browser type and device information
Pages visited and time spent on site
Referring website

We do not knowingly collect personal information from persons under the age of 18 without verified parental or guardian consent.

3. How we use your information

We use the personal information we collect to:

Respond to your quote or product enquiries
Schedule free measuring and consultation appointments
Process and fulfil your order
Send order confirmations and installation updates
Provide after-sales support and warranty services
Send promotional communications (only with your consent — see Section 10)
Improve and maintain our website and services
Comply with legal and regulatory obligations

We will not process your personal information for any purpose other than those listed above, or for a purpose that is incompatible with the original purpose, without your consent or a lawful basis.

4. Legal basis for processing

Under POPIA, we process your personal information on the following grounds:

Performance of a contract — to provide the products and services you have requested.
Consent — where you have given us specific permission, for example to receive marketing communications.
Legitimate interest — to operate and improve our business, provided such interest does not override your rights.
Legal obligation — where processing is required by law (e.g. tax records).

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers — trusted third parties who assist us in operating our website, processing payments, or delivering services (e.g. website hosting, email platforms). These parties are bound by confidentiality obligations and may not use your data for their own purposes.
Legal requirements — where we are required to disclose information by law, court order, or government authority.
Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to equivalent privacy protections.

We do not transfer your personal information outside the Republic of South Africa unless adequate data protection is in place as required by POPIA.

6. Cookies and website data

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use the site.

We may use:

Essential cookies — necessary for the website to function correctly.
Analytics cookies — help us understand traffic patterns and improve content (e.g. Google Analytics).

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How long we keep your data

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

As a general guide: customer and transaction records are retained for a minimum of 5 years to meet SARS and other regulatory requirements. Contact enquiries that do not result in a transaction are deleted within 12 months of the last interaction.

Once your information is no longer required, it will be securely deleted or anonymised.

8. Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

Secure (HTTPS) connections for data transmission
Restricted access to personal data on a need-to-know basis
Regular review of our data handling practices

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

9. Your rights under POPIA

You have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you.
Correction — request that inaccurate or incomplete information be corrected.
Deletion — request that your information be deleted where it is no longer necessary or lawfully held.
Objection — object to the processing of your information for direct marketing or on legitimate interest grounds.
Withdrawal of consent — withdraw consent at any time, without affecting the lawfulness of prior processing.
Lodge a complaint — complain to the Information Regulator of South Africa (see Section 12).

To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable time, and no later than 30 days.

10. Direct marketing

We may from time to time send you information about our products, promotions, or special offers. We will only do this if you have consented to receive such communications, or where permitted by law as an existing customer.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in any email we send you, or
Contacting us directly at info@lifestyleblinds.co.za

Opting out of marketing will not affect your ability to receive service-related communications (e.g. order updates).

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Where changes are material, we will take reasonable steps to notify you (for example, by email or a notice on our website).

12. Contact & complaints

For any privacy-related queries, to exercise your rights, or to raise a concern, please contact our Information Officer:

Lifestyle Blinds & Curtains — Information Officer

admin@lifestyleblinds.co.za

Phone

+27 12 653 1605

Address

c/o Lenchen & Jacaranda Rd, Centurion, South Africa

Website